Privacy policy

Douglas Architecture takes seriously the privacy of our clients, contractors, and visitors to our website. This policy explains what information we collect, store, and use. By accessing our website or contacting us through the online form, you accept and consent to our privacy policy.

We are required under data protection legislation to notify you of the information contained in this privacy notice.

This notice does not form part of any contract to provide services. We may update this notice at any time.

1 Data protection principles

We will comply with data protection law, which says that the personal information we hold about you must be:

used lawfully, fairly and in a transparent way.
collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
relevant to the purposes we have told you about and limited only to those purposes.
accurate and kept up to date.
kept only as long as necessary for the purposes we have told you about.
kept securely.

1.1 What information do we collect about you?

We may collect, store, and use the following categories of personal information: name and title, addresses, telephone numbers, and email addresses.

1.2 How do we collect this information?

Some of this information is collected when you enter details into the contact form on our website. We will also collect information when we communicate with you in person, on the telephone or by email.

We may also receive your details from third parties you have instructed to contact us, such as through other contracted work or grant schemes.

1.3 How do we use this information?

We need the categories of information in the list above primarily to allow us to provide our services with you and to enable us to comply with our legal obligations. In some cases, we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. The situations in which we will process your personal information include:

To provide our services to you.
To liaise with third-party contactors as part of our agreed services.
To prevent fraud.

1.4 How do we store, use, and share your information?

Our company website is on the Wix.com platform. Wix.com provides us with the online platform that allows us to advertise our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

We may share your details with third-party contractors to request quotes, complete work, and fulfil any payments as instructed by you.

We may contact you to request the use of photos and project details on our website and social media channels.

We retain information for as long as required to complete our services with you and for the number of years as required by company and tax law.

1.5 How will we communicate with you?

We will only use your personal details to contact you in response to a website form submission, email, or telephone call. We do not use your details for marketing campaigns.

2 Cookies and tracking tools

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

Our website is on Wix.com, which uses cookies for reasons such as:

To ensure our website works correctly.
To monitor and analyse the performance, operation, and effectiveness of the platform.
To ensure the platform is secure and safe to use.

While many of the cookies are essential, you have the option on our website to consent to the use of cookies or decline the use of all non-essential cookies. You can also control cookies through your web browser settings.

Other third-party tools, such as Google Ads, Google Analytics, and Facebook (Meta), use cookies and tracking tools to analyse visitors to our website and social media accounts. These services have their own policies for how information is collected, stored, and used.

You can read about what cookies on other sites, such as All About Cookies.

3 Data security

We have put in place measures to protect the security of your information. Details of these measures are available upon request.

Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

4 Questions about your contact details

If you have any questions about the information we hold, or if you would like to correct, amend, or delete any personal information we have about you, please contact us at info@douglasarchitecture or send a request in writing to 30 Slains Circle, Bridge of Don, Aberdeen, AB22 8TW.

5 Changes to the privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.